Most airlines have forced flyers to maximize their allowed carry-on luggage by introducing baggage fees for checked luggage. So it’s surprising they haven’t already had enough carry-on luggage space for every passenger.
This is another example that airlines prioritize profits over customer experience, despite what Toby Enqvist and other airline executives may claim publicly.
The airline on Friday said the larger bins will accommodate one bag per passenger on domestic flights. On a 179-seat Boeing 737-900, that translates to room for an extra 65 bags.
Toby Enqvist, United’s senior vice president and chief customer officer, showed a photo of one of the larger bins with six larger roller bags comfortably tucked inside during the airline’s media day in Chicago Friday.
“This is like my Mona Lisa,” he said.